Driving Change
The UPS Approach to Business

Driving Change provides a fascinating look under the hood of UPS, where readers can learn about the company's dynamic growth from a bicycle messenger company into an enabler of global commerce. Here's an excerpt:

The Strike

Kelly himself firmly believed that if UPS attacked the Teamsters, it was simply devouring its own—something he believed made no sense from a long-term, reputational point of view. Drivers had always been the lifeblood and the public face of UPS. He and the rest of the management team decided that it didn’t want to defend the company in the news media at the expense of the rank-and-file UPS driver or loader. “If you were going to vilify the UPS driver, you were vilifying UPS,” Kelly says, “and that was something we could not do. The drivers had nothing to do with that strike. If they had been allowed to vote there never would have been a strike.”

Mike Brewster is a business journalist and the author of the books
Unaccountable and King Capital. He lives in New York City. Fred Dalzell is an historian and consultant whose recent business books include Changing Fortunes and Rising Tide. He is currently a partner in The Winthrop Group, a firm specializing in historical research and archival services for businesses and non-profit organizations.